jayo9 Privacy Policy
Your personal information is very important to us. This document explains in detail how we collect, use, and keep it safe.
1 Introduction & Scope
Welcome to the jayo9 platform. This Privacy Policy ("Policy") describes how jayo9 ("we", "our", "platform") collects, processes, stores, and protects your personal information. By using our website or any of our services, you agree to the terms of this Policy.
This Policy applies to all users residing in Bangladesh who enjoy jayo9's online gaming, slots, cricket betting, live casino, or other services. If you do not agree with this Policy, please refrain from using our platform.
We are committed to protecting personal information and keep all data secure using SSL encryption technology. Your privacy is our highest priority.
2 What Information We Collect
jayo9 may collect the following types of information in order to provide you with accurate and secure services:
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred username
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (if applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical Information
Information collected automatically from your device and browser:
- IP address
- Browser and device type
- Operating system information
- Cookie and session data
- Login times and site usage patterns
Gaming Activity Information
Information related to your use of the platform:
- Game play history
- Bet amounts and results
- Bonus and promotion usage records
- VIP level activity
3 Purpose of Using Information
jayo9 uses your personal information only for the following legitimate purposes. We never use your information inappropriately or sell it to third parties without authorisation:
Service Operation & Improvement
- To create, verify, and manage your account.
- To process deposits, withdrawals, and transactions.
- To provide bonuses, promotions, and VIP benefits.
- To personalise your gaming experience on the platform.
- To resolve technical issues and ensure system performance.
Security & Compliance
- To ensure age verification — services are provided only to those aged 21 or above.
- To prevent fraud, money laundering, and other illegal activities.
- To implement responsible gaming policies.
- To comply with applicable laws and regulations.
Customer Support
- To resolve your questions and complaints via live chat and email.
- To send important notifications related to services.
- To set the language of support according to your preference (Bengali or English).
Analytics & Development
- To analyse user experience and improve the platform.
- To test new games and features before launching them.
- To produce statistical reports (which contain no personal identifiers).
4 Sharing Information with Third Parties
jayo9 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and game software providers. These partners are legally obligated to maintain strict confidentiality in accordance with jayo9's guidelines.
Legal Obligations
If disclosure of information is required by law, court order, or a legitimate request from an authority, jayo9 may be obliged to provide information for legal reasons. In such cases, we will make every effort to notify you in advance, unless legally prohibited from doing so.
Security Reasons
In cases involving the investigation and prevention of fraud, deception, or other illegal activities, cooperation with the relevant authorities may be required. This is done to protect the interests of all users and the security of the platform.
5 Cookies & Tracking Technologies
jayo9 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help improve website functionality.
Essential Cookies
These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, verify security, and ensure transaction safety. Without these cookies, the platform will not function properly.
Analytics Cookies
These cookies are used to understand which pages are used most, how long users stay on the site, and where issues arise. The data collected is anonymised.
Functionality Cookies
To remember your preferences such as language selection, game settings, and so on. These cookies make each of your visits more convenient.
Rejecting Cookies
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some important functionality of the platform.
6 Data Security Measures
jayo9 has adopted the highest industry-standard technical and organisational measures to protect your personal information. The key elements of our security framework are as follows:
Encryption Technology
All data transfers between you and our servers are protected by SSL (Secure Socket Layer) encryption. This means no third party can read or alter your information while it is in transit.
Access Control
Access to your information is granted only to employees who need it for their work. Each employee is required to take a strict confidentiality oath and receives regular security training.
Data Retention Policy
Your information is retained only for as long as necessary. After an account is closed, some information may be kept for a set period due to legal obligations. It is then securely deleted.
Steps in Case of a Security Breach
In the event of a data breach, we will promptly notify affected users and take all necessary steps to limit the damage. Our team monitors security 24/7.
7 Your Data Rights
jayo9 believes that you are the owner of your own information. We therefore ensure the following rights for you:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Data Portability
You can request to receive your information in a structured format.
Right to Restrict Processing
You can object to the use of your information for a specific purpose.
Right to Opt Out of Notifications
You can choose not to receive marketing or promotional messages.
To exercise any of the above rights, please contact our support team at [email protected]. We will process your request within a reasonable time.
8 Protection of Minors' Information
jayo9 is for those aged 21 or above only. We do not knowingly collect any personal information from minors. If we learn that a minor has registered on our platform, that account will be closed immediately and all collected information will be permanently deleted.
If you believe a minor is using our services, please contact us at [email protected]. We take this matter very seriously.
9 Third-Party Services & Software
The jayo9 platform operates software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers may have their own privacy policies.
jayo9 is not responsible for information collected through third-party services. However, we ensure that all partners operating on our platform follow minimum security standards. Through their agreements with us, they are obligated to protect your information.
10 Changes & Updates to the Policy
jayo9 may update this Privacy Policy from time to time as its services, technology, or legal requirements change. For significant changes, we will notify you by email or through a notification on the platform.
Continuing to use the platform after any changes indicates that you have accepted the terms of the updated Policy. We therefore recommend visiting this page regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in Bengali and English 24/7:
Live Chat Support
Connect directly to live chat from any page on the platform — available 24 hours a day, 7 days a week.
Email Support
[email protected] — write to this address for privacy-related questions.
Send your message stating the nature of your request — for example, "Request to access information", "Correction of account information", and so on. This will help us assist you quickly and accurately.